1)Consultant not sales man
examine, diagnosis, prescribe
2)maintain relationship
dont focus on sales, it will ruin both relationship and sales
listening, build, trust
say less
beginning hear more
comfortable
ask questions
goals, dreams
alto -> mercedes
school, fees
plan for 5 years, 10 years
let the customer tell fully
3)Pause before replying
other thinking understand
buying take place in silence
selling take place with words
examine, diagnosis, prescribe
2)maintain relationship
dont focus on sales, it will ruin both relationship and sales
listening, build, trust
say less
beginning hear more
comfortable
ask questions
goals, dreams
alto -> mercedes
school, fees
plan for 5 years, 10 years
let the customer tell fully
3)Pause before replying
other thinking understand
buying take place in silence
selling take place with words
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